Refund policy
Refund & Returns Policy
We want you to love your gear. If something isn't right, we'll make it right.
Return Window
We accept returns within 30 days of delivery.
What We Accept
We accept returns for any reason, including wrong size or change of mind, as long as the item is:
• Unworn and unwashed
• In original condition
Non-Returnable Items
• Items that have been worn, washed, altered, or damaged after delivery
• Custom or personalized products
Discounted and promotional purchases are eligible for return under this policy.
Exchanges
We offer size exchanges subject to inventory availability. Because our releases are produced in limited quantities, we cannot guarantee that your requested size will be in stock. If it isn't, we'll process a refund instead.
Return Shipping
• For ordinary returns and size exchanges, return shipping is the customer's responsibility.
• For defective, damaged, or incorrect items, Brolic Industries LLC covers return shipping.
Defective, Damaged, or Incorrect Items
If your item arrives defective, damaged, or is not what you ordered, email support@becomebrolic.com with your order number and photos of the issue. We will review and offer a replacement or refund as appropriate, and we will cover return shipping.
How to Start a Return
- Email support@becomebrolic.com with your order number and the reason for your return.
- We'll reply with return authorization and instructions.
- Ship the item back in its original condition.
Refunds
There is no restocking fee. Approved refunds are issued to your original payment method within 5–10 business days after we receive and inspect your return. Original shipping charges are non-refundable unless the return is due to a defective, damaged, or incorrect item.
Questions? Email support@becomebrolic.com